Frequently Asked Questions

What mattress sizes are available?

Twin, Twin XL, Full (AKA Double), Queen, King and Cal. King.

Can I purchase an additional mattress cover?

Yes. Please contact us for more information.

Can I wash my mattress cover?

The Metta Bed mattress cover is not washable. Follow the care instructions included with your product and spot clean only.

Do I need a foundation?

Your mattress needs to rest on a firm and well-ventilated flat surface. Most platform beds provide adequate support and airflow without the need for a foundation (so long as slats are not more than 3" apart). Otherwise a proper foundation (or box spring) is required. See our warranty for more information about proper support for your mattress. Note: Never place your mattress directly on the floor.

Do I need to flip my mattress?

Your Metta Bed mattress is designed for long-lasting performance without the need to ever be flipped. The internal layers may be flipped, but are not required to be.

What's included in the box with my Metta Bed mattress?

The box contains the mattress itself, roll packed and wrapped, a set of instructions and thousands of nights of great sleep.

Does my mattress require assembly?

Not really. Just open the box, lay out the roll pack in the center of your room on the floor, then carefully cut open the roll pack. The mattress will expand within a couple of minutes and be ready to use. If necessary, unzip your cover and re-position the layers. Alternatively, consider our white glove delivery service, which includes setup and packaging removal. Note: Follow the instructions included with your mattress for best results and ask for help before lifting heavy boxes.

Download assembly instructions here.

What should I do if my product arrives damaged?

If you are at home when delivery occurs, refuse any damaged products and contact us. We will work with the carrier to have a replacement product sent out ASAP. If you are not home for the delivery, contact us as soon as you notice the damage. Note: Always note all visible damage on shipping documentation and keep a copy for your records.

Are Metta Bed mattresses available in store? Can I try before I buy?

Metta Bed is available online and at select retail locations. Use our locator tool to experience Metta Bed in store.

Whether purchased online or in store the Metta Bed mattress features our excellent 120-night comfort layer exchange program.

When will I receive my products?

Our handmade products are made to order. Expect your products to arrive within 7-10 business days.

To check the status of your order, contact us or access your online account.

Will my mattress be roll packed or flat packed?

Expect your mattress to be roll packed for ease of delivery unless you selected a white-glove shipping option, in which case your mattress is likely to be flat packed.

Accessories are sold and packaged separately.

How can I provide special instructions for my order, such as delivery information?

After you have placed your order (and before it ships), send an email to metta-bed@sleepwest.com with any special instructions or remarks. Be sure to reference your order number in the email. Note: If you have elected white glove delivery, you will be contacted by the carrier to schedule an appointment and can provide additional information at that time.

Is there sales tax?

The rules for collecting sales tax vary state by state. Our checkout process will determine whether or not sales tax is required based on your delivery address.

Do you ship internationally? How about Alaska, Hawaii and Puerto Rico?

At this time, we only ship to residential locations within the Continental US (excluding Armed Forces locations and PO boxes).

Do you keep my credit card information on file?

No, we do not. Please read our privacy policy and terms of use for specifics.

Will checking my rate affect my credit score?

Absolutely not. Checking your rate does not affect your credit score.

If I choose to finance my purchase am I still eligible for the 120-night comfort layer exchange program?

You are still eligible to participate in the 120-night comfort layer exchange program whether or not you finance your purchase.

Do you offer financing? How about 0% APR?

Yes! We provide easy and affordable financing via our partner, Bread, so you can pay for your purchase over time. Look for financing offers on product pages and at checkout. 0% APR financing is available.* *Your terms may vary and are subject to credit approval. The term is for a loan to finance a purchase.

Rates range from 0% to 29.99% APR, resulting in, for example, 6 equal monthly payments of $166.67 at 0% APR, or 36 equal monthly payments of $31.33 to $42.45 at 7.99% to 29.99% APR, per $1,000 borrowed. Bread® loans are made by Cross River Bank, a New Jersey Chartered Bank, Member FDIC. Learn more about Bread and read more FAQ's by visiting Bread's website.

 

Do you offer free shipping?

Yes, shipping is FREE.

Do you offer white glove delivery?

Yes, for a fee. If white glove delivery is available in your area, our shopping cart will present you with a white glove shipping option during the checkout process. Alternatively, you can always call to inquire about white glove delivery, if during checkout a white-glove delivery options is not available.

White glove service includes delivery of your Metta Bed mattress inside your home, setup of the Metta Bed mattress and debris removal. For an additional fee your old mattress can also be removed and properly disposed of.