Frequently Asked Questions

What is your cancellation policy?

You may cancel your order anytime before it has shipped, to receive a full refund. After your order has shipped, products may be returned according to the terms of our return policy and comfort guarantee.

When will my order ship?

Expect your order to ship from our factory within 4 business days.

Can I order by phone?

Of course. Call us toll free at (866) 595-9007 anytime during regular business hours to place an order.

Can I track my order online?

Yes! Access your account to review order history and track products. Alternatively, please feel free to contact us with any questions you have.

Does the Metta Bed mattress have a comfort guarantee?

The Metta Bed mattress features a 120-night comfort layer exchange program. You can read more about our comfort layer exchange program here.

What is your return policy?

The Metta® organic mattress features a 120-night comfort guarantee.

Unopened bedding accessories in good condition may be returned for a full refund within 30 days of purchase.

My mattress cover arrived with wrinkles, is this something to be concerned about?

The 100% certified organic cotton fabric used to create the Metta Bed zipper cover may wrinkle during transport (when your mattress is roll packed). Unlike synthetic materials, cottons tend to wrinkle when folded, creased or packed.

If your Metta Bed cover arrives with wrinkles, don’t worry. The wrinkles are nothing to be concerned about and will release on their own with regular use. Wrinkles will not effect the performance or comfort of your Metta Bed mattress. 

Is my Metta Bed mattress compatible with adjustable bases?

Yes. Your Metta Bed mattress is compatible with adjustable (AKA power) bases so long as the base provides adequate support as per our warranty and is the appropriate, corresponding size to accommodate your Metta Bed mattress.