Our innovative custom comfort layer system means the comfort of your Metta® Bed mattress can easily be adjusted from plush to medium to firm simply by exchanging or interchanging layers. Different firmness comfort layers are available at no charge by way of our 120-night free comfort layer exchange program (after 120 nights you can purchase replacement layers for a fee).
Generally, our comfort layer exchange program works as follows...
Sleep on your mattress for as many as 120 nights (from the date of delivery). If you are feeling rested and are sleeping soundly, then congratulations - you selected the proper comfort when you purchased your mattress and you have many years of great sleep ahead of you! If on the other hand, your sleep isn't what you "dreamed" it would be, complete a comfort exchange request form to start the layer-exchange process.
Once you submit a comfort exchange request form, expect a call from our customer service team within 48 business hours to coordinate your exchange. If we don't reach you by phone, we will follow up with an email. In either case, we manage the exchange process for you and also pay ground freight charges for both the return of the layer you are exchanging and your new layer.
When your new layer is shipped to you, we include a prepaid freight label and packaging to be used to return the layer you are exchanging. Please package the layer according to the instructions provided and be sure to ship your returned layer back to us within 14 days from the receipt of your exchange. We give you as many as 14 days with both your original and new layers together so you have an opportunity to try your prior and replacement layer both, before deciding which to send back.
We know you’ll love your new mattress, but if you are at all dissatisfied after a comfort exchange, contact us to arrange for a full refund and free return. Refunds and free returns are available after 30 nights, and within your 120-night guarantee period.
This comfort guarantee applies to the Metta Bed mattress only and is restricted to the original purchaser; US residential addresses and consumer customers only. Bedding is not eligible to be exchanged. Unopened bedding accessories in good condition may be returned for a full refund within 30 days of purchase. Limit one comfort exchange per mattress purchase. Pickups limited to original shipping address.
Effective as of 8/31/2018